Congratulations on the opening of your new location !!!!!

I meet Heinz and Erika a little over 4 years ago. I had just returned from my first trip to Germany and was introduced to the world of automatic coffee makers.
Purchasing my coffee maker has been a very satisfying experience. Not only did I buy one for my home but the office now has one and my boss bought one for his home. The coffeeboss blend of coffee is awesome.
Thanks for the great service, great coffee and best of all for just being you.
auf Wiedersehen, Chris (Charlotte)

I wanted to let you know that my machine is working great. I really appreciate that you took the time to repair it in such a timely manner. As I told you, this is my only machine that I use in my small business and I needed it badly.

Again, thank you so much.

If you ever need a recommendation, you can count on me.

Linda, Hayesville, NC

Heinz,

You properly diagnosed my dead DeLonghi ESAM 3300 espresso machine during our phone conversation.

When the parts you sent to me arrived I plugged in the new front panel and I was immediately able to power up the machine! I then replaced the steam wand including the new O-ring you provided, then reassembled the machine. It now works great and has better steam power.

Thank you! mBruce

Bosses,

Cynthia and I just wanted to let you know how pleased we are with the work you did on our DeLonghi Magnifica Espresso Maker. It is fantastic. We both agree the lattes even taste better than before.

Thanks again, we appreciate you doing our work.

Dave and Cynthia

Hello,
I recently had my DeLonghi ESAM3500 serviced by you and it works better now than when I bought it, so thank you!
-Jason

Hello Heinz..

Thanks so much for your over the phone guidance in replacing the hinge plate on our Saeco coffee maker. The parts came the next day and your install instructions were right on. We are back enjoying superior coffee. Pati was right. You guys are the best  Dick

We are back home in Pittsburgh and just wanted to thank you for repairing

our Saeco coffee machine. It works better than new and we are enjoying

it very much.
Good luck to both of you.
Thanks again, M.P.

Hey Heinz, Thanks for fixing my Italia.  Your service was professional,

fast and convenient.  I enjoyed meeting you

 William B. Charlotte

I hope you and your wife are well.  I periodically look in on your site and
it seems to me business is good, which makes me smile.
Warm Regards, Guy Z.

Hi Heinz, thanks for the help from the "Master" on a sunday after noon
it was great that I could call you and you where there
many thanks, it worked very well for me
Hanspeter

I can't thank Heinz enough for talking me through a repair of our Saeco on the

phone this morning.  I called really just for instructions on shipping the machine

to him - but he correctly diagnosed the problem, and stayed on the phone to

guide me step by step.  If you have one of these machines, you know how difficult it

is to live without it, even with Coffeeboss's quick turnaround on repairs. 

Thanks to Heinz's patience and generosity - we don't have to. 

You can be sure our next machine will come from the Coffeeboss!
-Harry Sh.

Heinz--Just a note of thanks for your taking the time last week to talk me through

recovering function on my Saeco.  I really appreciate your assistance after store

hours to bring coffee back into my life.  In the future all my coffee machine and related purchases will come to you.  Best regards,  Jerry DM

The Coffee Boss is totally committed to exemplary after-sale customer service.

The company's expert advice is second to none and available at all times - 24/7.
Thank you Erika & Heinz!
Diane & Herbert K. Mount Pleasant, SC

Liebe Erika, lieber Heinz, Nochmals ein herzliches Dankeschoen fuer Eure tolle Hilfe.

Die Maschine ist heute gut wieder bei uns angekommen und

funktioniert hervorragend! Herb

Hi Erika und Heinz, I just would like to extend a thank you to both of you for your good deed!!  The o ring i needed you sent me with the part fixed my issue!  

It is nice to see how you treat your customers and go "above and beyond".

 Most business today do not operate this way anymore . It is so refreshing to see

you operate with your philosophy.  I hope your business will continue to prosper.

Thank you so much again, and good luck to both of you with your business.

Warm Regards, Eliot E.

Heinz, Thanks for the quick fix on our machine…and the cleaning.

It works like a champ.

 Dave B. West River, MD 

I received my machine this morning, and it works well thus far.  Thanks so much

for the quick turn around and especially for the coffee beans.  I will certainly

recommend you if the occasion should arise in the future. 

Have a great day!!!  Carole H.